Poor service and worse customer relations and bad methods communication (email tckets)

We have signed up with this service provider in KZN. Worse choice we have ever made. There is absolutely zero assistance wrt service, accounts, downgrades or information. It was so bad at times that we want to cancel, but they promise to up their service so we downgraded instead. To our shocking suprise they added a cancelation fee to our account, after the downgrade. When we query the fee the promises of reversing start. We followed the advise given by one of the ladies we got hold off, to pay our monthly subscription via EFT and cancel our debit order. Since then they havent sorted anything out and the invoice just get added with more fees. We have logged tickets, we have called, we have done everything in our power to try and resolve this, hence NO ASSISTANCE, NO CALL BACKS, NOTHING! How do you get charged cancelation fee but you have downgraded and non payment fees with interest, but you have paid via EFT and then they send an invoice that the eft payments was rejected, but it is not in our bank account. Yet the lady we got through to, confirmed payment after she looked on the system?? She was going to escalate complaint and the manager was supposed to call me after her 11am meeting, the 17th October ....i am still waiting, as i am still waiting on all the others to call back and from all the tickets being logged. Then a 2nd cancelation fee gets added on the account!! How can you get 2 cacelation fees for one service but you havent cancelled? Sometimes an email appears, stating ticket closed, but no one has been in contact with you! I have decided to send this on hellopeter because i do not know what else to do other than to write this review in the hope that a superior can assist in sorting the issue at hand. This is poor poor poor customer relations and service provided.