Poor service and very inconsiderate

I am greatly disappointed in the manner in which Vox treats their customers,, I was late with payments for only a few days only two times and they decided to impose cancelation fees while I communicated with them and even made payment arrangements which I really honoured and paid the full outstanding amount,, now they want to suspend my account due to cancelation fees and how the hell do I pay for cancelation fees if I managed to pay them and the cancelation never happened that's a true definition of white collar crime.. They simply don't value clients and are not considerate at all.. My account is up to date and the only thing I owe is a cancelation fee for a cancelation that never took place..