HW
Heinrich W
1 reviews | Active since Jan 2015
02 Jun 2022, 19:31
Poor service and sending false emails
Try to get hold of a tech service as i want to know the reason why the internet is of by my house. Need to hold the line for just getting no answer. This is not the first time that i have to battle with this. Utterly poor service of all there departments. Wish they have so many people to actually do these service as they have people on the roads.
They send out more emails of maintenance service that they need to do then actual service i have at home. Mail say they need to do service from 23:00pm to 7:30am but then service is down from 18:00pm. This is highly unacceptable as i do everything with my internet at home. Watching tv, work etc.
Will definitely not recommend service to any other friends or family members.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
02 Jun 2022, 20:57 Good day Heinrich W, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply02 Jun 2022, 20:57
Official
Good day Heinrich W, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
HW
Heinrich W's updateReviewer Update
02 Jun 2022, 21:37Well thats nice phoned me but the guy have no answers to my question. Hopefully he will speak to you. Biggest problem is that you sending out an email informing that you will have a maintenance service that going to run between certain times but then you do not stick to your times stipulated in the email. Now i sitting without internet from 18:00pm and cannot do any work nor can my child watch tv. But if you kept it in the time frame stipulate in email then it would not been a problem. Stop sending out lies on emails if you cannot stick to the time you put in the mail.
HW
Heinrich W's update02 Jun 2022, 21:37
Reviewer Update
Well thats nice phoned me but the guy have no answers to my question. Hopefully he will speak to you. Biggest problem is that you sending out an email informing that you will have a maintenance service that going to run between certain times but then you do not stick to your times stipulated in the email. Now i sitting without internet from 18:00pm and cannot do any work nor can my child watch tv. But if you kept it in the time frame stipulate in email then it would not been a problem. Stop sending out lies on emails if you cannot stick to the time you put in the mail.
Vox Telecom's replyOfficial
02 Jun 2022, 22:59Good day Heinrich W,
Thank you for your feedback.
Please note the below outage update:
Maintenance was not successful and services connected via EVPN (Affected Services) are still currently affected. Frogfoot IPCore are still actively attending.
Further updates will be provided soonest
Thank you for your feedback.
Please note the below outage update:
Maintenance was not successful and services connected via EVPN (Affected Services) are still currently affected. Frogfoot IPCore are still actively attending.
Further updates will be provided soonest
Vox Telecom's reply02 Jun 2022, 22:59
Official
Good day Heinrich W,
Thank you for your feedback.
Please note the below outage update:
Maintenance was not successful and services connected via EVPN (Affected Services) are still currently affected. Frogfoot IPCore are still actively attending.
Further updates will be provided soonest
Thank you for your feedback.
Please note the below outage update:
Maintenance was not successful and services connected via EVPN (Affected Services) are still currently affected. Frogfoot IPCore are still actively attending.
Further updates will be provided soonest
Vox Telecom's replyOfficial
03 Jun 2022, 10:23Good day, Heinrich W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
We enabled outage notification on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
We enabled outage notification on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Regards
Vox
Vox Telecom's reply03 Jun 2022, 10:23
Official
Good day, Heinrich W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
We enabled outage notification on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
We enabled outage notification on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Regards
Vox