Poor service and *******

I signed a contract to switch packages to uncapped 11 days ago and you still have not implemented it. Now your call center says I have to pay for extra bandwidth as I have hit my old limit. This is not just poor service, it’s a *******.

Am I got an email yesterday saying that a technician would have to do a site survey before my new fibre line and router can be installed. I already have those!

I have been a client since you launched fibre in our suburb in Jan 2016! Must have paid over R50k over the years to you. Is this how you treat all your loyal customers?

#dontusevox