MC
Muhammed C
1 reviews | Active since Nov 2014
02 Jan 2024, 18:03
Poor service and no help.
I have a 500/200 fibre line. Every single day without fail i have to reboot the ont and router else I get 100/100 even though i've been paying for over a year now. Every single time I contact support I wait atleast half an hour before being attended to. And the advice every single time is to reboot the device. Every time they just keep saying we're changing settings or we're not sure. Paying for services that I'm not getting. It's theft.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
02 Jan 2024, 18:32Good day, Muhammed,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply02 Jan 2024, 18:32
Official
Good day, Muhammed,
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
MC
Muhammed C's updateReviewer Update
02 Jan 2024, 19:42***
MC
Muhammed C's update02 Jan 2024, 19:42
Reviewer Update
***
Vox Telecom's replyOfficial
02 Jan 2024, 20:19Good day Muhammed,,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply02 Jan 2024, 20:19
Official
Good day Muhammed,,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
04 Jan 2024, 08:24Good day, Muhammed
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jan 2024, 08:24
Official
Good day, Muhammed
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox