Poor service and misleading the consumer with false information.

Absurd service from vox. I've asked them on the 15th of April 2024 if they will be able to assist me to move to vox on the 1st of June 2024. Neeve confirmed that it wouldn't be a problem to have me up and running by the 1st of June.

Neeve only placed the order the 31st May 2024 after i gave Vox almost a month and a half time to get this in order. So i canceled my order and went to a different isp as i am in no mood to battle from day one.

As from the 4th of June I am still battling With Vox to do an immediate line release where I was told it has been done. I've made a large amount of phone calls to Vox to get this sorted, but for 10 days this hasn't been done and it seems like this very low priority to them. So if anyone can please assist me on how to contact an senior manager who would be able to resolve this issue and not feed me false information I would highly appreciate it.