Poor Service and Mislead vox/dsl

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Poor Service and Mislead

A review of DSL Telecom by Romano A on 27 Nov 2018

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Poor Service and Mislead

Upon signing up for fibre in October, I was advised that fibre would be installed and ready in 2 weeks due to a close connection with Vumatel. ( #vumatel ) this week will be the 5th week and still no fibre. The sales consultant I've been dealing with is Josh Lawler. He doesn't take or return my calls but sends me email to tell me that my details have been sent through to Vumatel and he's spoken to someone there that confirmed this, however when I call Vumatel, they advised to have no record of me. Then I revert to Vox/ DSL Telecom and they advised that everything is fine. Most frustrated about this. I'm not sure whether they don't want to put me as priority as I signed up to the special. Furthermore being **** to and mislead. I would like for the sales manager to contact me ASAP, because I won't stop on this platform. I will go further and expose the negligence and lies received bringing the consumer act to the forefront.