Poor service and incorrect billing!

<p>To whom it may concern</p> <p><br />I joined Vox telecom at the beginning of August and signed up for an bundled uncapped ADSL package (Account ID: ********** ). As part of this my ADSL line should have been upgraded to a 10 Mbps line, as Vox is now managing the ADSL line.</p> <p> </p> <p>I logged my first query with the technical team at Vox on 04 August 2016 (Reference number: vox ********** ). I have been following up 3 times a week since then, but still Vox has not been able to assist me with this upgrade - which I find really pathetic!!!</p> <p><br />At the start of August a debit order was deducted from my bank account for the 10 Mbps service (i.e. R699). This service was however not provided and I would like to request a refund in this regard.</p> <p><br />I also received my invoice for September where Vox again charges me R699 for a 10 Mbps service. I am however still running at 4 Mbps and I will be furious if I pay for something that is not delivered to me.</p> <p><br />I would like to request that you refund my money for August and also adjust the invoice for September to the 4 Mbps service. You are welcome to charge pro-rate once my line has been upgraded, but I refuse to pay more money for nothing!</p> <p><br />I used to get much better response from Telkom when I dealt with them directly. What is the real benefit of Vox managing my Telkom line?</p> <p><br />Regards</p>