cT
clifford T

1 reviews | Active since Sept 2015

10 Nov 2022, 21:13

Poor service and *********** accounts department.

Vox service is poor.Have been a client for a few years but tired of their incompetence. They don't have any customer service anymore. Accounts don't know what they doing. You spend more airtime trying to sort out their mess than anything else. Received a cancelation on my accounts for no reason cancelation amounts was added to my bill. Canceled the cancelation but still receive a bill for cancelation and get threatened by accounts that my lines will be suspended if i dont pay the cancelationcharges. When you call customer care takes more than 30-45min before someone answers if they just dont hang up. Horrible service have 2 fibre lines and 2 additional contracts just a big mission to receive any service or assistance.

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Replies (2)
cT
clifford T's update10 Nov 2022, 21:37
Reviewer Update
Vox has a 82% one star reviews on Hellopeter. Now I know why I'm receiving no service well done Vox 👏
Vox Telecom
Vox Telecom's reply10 Nov 2022, 22:13
Official
Good day Clifford T,  Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Debtors team for assistance. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox