TM
Thabo M
1 reviews | Active since May 2023
09 May 2023, 14:14
Poor service and **** company
I paid my subscription then after three days they suspended their service and they no where you can be helped. Their customer service is very poor. I've been calling them for the last 3 months without success.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 May 2023, 15:39 Good day, Thabo M
Thank you for your review.
The payment was allocated to your account yesterday.
Please note that the details of your complaint has been sent to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
The payment was allocated to your account yesterday.
Please note that the details of your complaint has been sent to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply09 May 2023, 15:39
Official
Good day, Thabo M
Thank you for your review.
The payment was allocated to your account yesterday.
Please note that the details of your complaint has been sent to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
The payment was allocated to your account yesterday.
Please note that the details of your complaint has been sent to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 May 2023, 09:45Good day, Thabo M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 May 2023, 09:45
Official
Good day, Thabo M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox