Poor service and communication

I have signed up with Vox end of September 2019. Still no wifi and it is 14 Jan 2020. Communication has been poor.

I was told after after the installation has been done Vox will contact me within two working days to install the router this has been 4 days now already.

My opinion if you cant handle the work load don't take on the wor**** Customer service must be first priority or at least some communication will suffice, i don't think it is fair that i need to keep on following up and ask what is happening.

Worst experience ever, hopefully we can resolve this issue and find some light on this whole issue.