Poor Service and Communication

On 1 May, my Vox order was processed. On Sunday, 14th May, I received confirmation that my installation was complete and my account activated. I was confused as I had not received the router. I logged a ticket to question this and also to verify my address. When I used the Vox online platform to order, it captured the estate I reside and not my unit. No response to my ticket. On 15 May, I received confirmation that my router will be delivered on Tuesday. I logged another ticket regarding address verification. On 16 May, I had to assist the courier company to find me. I logged another ticket on 16 May as I could not connect and this was after speaking to Vox technical team.,VOX***1. I have been calling their technical help center everyday, and get told they will call back with feedback, I never received any calls or email replies to my open tickets. I also sent an email to their complaints address, and no response either. VOX failure is their lack of communication and empty promises.

Mr G Gounden