Poor service again

I wish somebody explain to me what escalate means anyway I spotted one of your technicians down the road I'm now trying to get him to come over without success. The problem is I work in Pretoria from 7 a.m. until 6 p.m. Monday to Friday I don't know when you going to be able to come and do the repair for me. But I look forward to your speedy reply thank you hello Peter that seems to get a speedy reply every time

It's now Friday afternoon. On Monday I had vox technicians at my house until 7pm after fixing the fibre line the router needed to be replaced and enabled from the support center. I heard them say on speaker that it would take 15 / 20 minutes to be enabled. On Thursday it was still not working and technicians waited over an hour and still nothing. Calls from vox today saying that it's going to be sorted out and appogises profucely. It the weekend again with out being able to stream movies. Something needs to be done about the people who are supposed to make things happen

afternoon. I received two phone calls from you guys today the last one at 3:00 I've now got home and I still do not have a internet connection it's been over a week 100 on phone calls what must I do to get this fixed I want to speak to an owner or a manager or somebody that can do something. I've just been on hold for 10 minutes without any joy

Can anyone tell me why it's taken over 6 months to sort out a eagle eye cam cancellation. The one contact was 12 months the other 24 months. 1st they never got the cams back. Then they said I cancelled before the contact end date. Then I was billed for cancellation penelty. My account shows that I'm in arrears and I'm being charged interest. After numerous phone calls I went to the box office in Fairy Glen pta. Hopefully I could see some one Who could help me. Nice big empty offices. Only a receptionist Who couldn't help.