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therzanne R
1 reviews | Active since Nov 2012
03 Apr 2024, 13:41
Poor Service after upgrading my Fiber to the Home
I have on numerous occasions emailed , and WhatsApp VOX and they are just not getting back to me. i did get one silly response to say please call technical support for slow internet. which was absolute nonsense because if Demone Adams checked the email properly , i would not have been logging this complaint. I Can not be charged for something i can not use .
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Apr 2024, 14:19Good day, Therzanne
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Apr 2024, 14:19
Official
Good day, Therzanne
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Apr 2024, 13:58Good day, Therzanne
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2024, 13:58
Official
Good day, Therzanne
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
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therzanne R's updateReviewer Update
09 Apr 2024, 14:48Good day , Please note that this has not been resolved , my router has not been replaced on Saturday. The router im using was replaced beginning of March already . The technician advised that to him it seems like my line is faulty, apparently this happens when you upgrade your line in some instances, (this is what the Tech advised me) when i had a 50 mb line i never had any issues accept for wanting faster internet. now i do not close to 100mbs with the 2ghz wifi where previously i almost got the full 50 mbps download speed prior to upgrading. I am also waiting to hear about my refund. No one has said a word about this, i upgraded in Feb and was charged +-900 and odd rand however i did not even get close to using my internet to the desired speeds only after the 1st week in March a tech replaced my router and i could finally use my 5ghz wifi.
tR
therzanne R's update09 Apr 2024, 14:48
Reviewer Update
Good day , Please note that this has not been resolved , my router has not been replaced on Saturday. The router im using was replaced beginning of March already . The technician advised that to him it seems like my line is faulty, apparently this happens when you upgrade your line in some instances, (this is what the Tech advised me) when i had a 50 mb line i never had any issues accept for wanting faster internet. now i do not close to 100mbs with the 2ghz wifi where previously i almost got the full 50 mbps download speed prior to upgrading. I am also waiting to hear about my refund. No one has said a word about this, i upgraded in Feb and was charged +-900 and odd rand however i did not even get close to using my internet to the desired speeds only after the 1st week in March a tech replaced my router and i could finally use my 5ghz wifi.