CK
Christo K

1 reviews | Active since Jan 2023

02 Jan 2023, 10:10

Poor service

Good day

First of all your after service is up to **** been phoning and holding for 2 hours still no help.

2de the due date for payments on the statement is the 1st why on earth would you suspend my account on the 30th

3de I have made the payment on the 31st and my account is still suspended made the payment on the portal ad you suggested and 48 hours later still suspended

I have a month to month contract started on the 5th of dec so that means you ****ed me on 6day so I would like to have a pro-rata of 6day refunded Already 2day for the new month and R400 of airtime that I have been wasted on calling and still no solution on sorting the issue

I'm not gonna leave it here your service is really bad

Kind regards

0
Replies (4)
CK
Christo K's update02 Jan 2023, 10:24
Reviewer Update
After getting hold of the billing department still no response will get someone that is on standby to try to resolve the issue
Well lost my cool and the lady drop the call
Vox Telecom
Vox Telecom's reply02 Jan 2023, 10:48
Official
Good day Christo K Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox
CK
Christo K's update02 Jan 2023, 22:48
Reviewer Update
That's the most bull story you telling everyone it's 12 hours later and you haven't done anything to correct the matter your 2 to 24 hours of reinstate just become 56 hours please stop telling lies and I would never recommend vox to anyone not even my enemies
Vox Telecom
Vox Telecom's reply04 Jan 2023, 20:39
Official
 Good day  Christo K  Thank you for your patience. We have received confirmation that your account has been unsuspended .

Should you require further assistance, please contact us on *** or ***
 Kind Regards, 

Vox