JD
Jenna D
1 reviews | Active since Mar 2013
01 Dec 2023, 17:36
Poor service
We asked for our Wi-Fi to be cancelled on 1 January, only to have it cancelled by Vox on 1 December. When I called, they checked my call recording of this request and it was confirmed that I asked for cancellation on 1 January. I have now been in a call for an hour on 1 December and absolutely no one is willing to assist. I have been transferred to every department there with no help. Shocking!
Helpful (0)
Replies (11)0
Replies (11)
Vox Telecom's replyOfficial
01 Dec 2023, 18:09Good day Jenna Durand,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Dec 2023, 18:09
Official
Good day Jenna Durand,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
JD
Jenna D's updateReviewer Update
01 Dec 2023, 18:11Thanks but unless you call and get me connected today, it’s actually not good enough. This was your fault and we are now having to deal with the consequences. To be on a call for your wrong doing for over an hour, for eventually no one to answer is not good enough.
JD
Jenna D's update01 Dec 2023, 18:11
Reviewer Update
Thanks but unless you call and get me connected today, it’s actually not good enough. This was your fault and we are now having to deal with the consequences. To be on a call for your wrong doing for over an hour, for eventually no one to answer is not good enough.
Vox Telecom's replyOfficial
01 Dec 2023, 18:34Good day Jenna Durand,
Kindly note that the request was escalatedand feedback will be provided,
Kind Regards
Vox Team
Kindly note that the request was escalatedand feedback will be provided,
Kind Regards
Vox Team
Vox Telecom's reply01 Dec 2023, 18:34
Official
Good day Jenna Durand,
Kindly note that the request was escalatedand feedback will be provided,
Kind Regards
Vox Team
Kindly note that the request was escalatedand feedback will be provided,
Kind Regards
Vox Team
JD
Jenna D's updateReviewer Update
01 Dec 2023, 19:44Not holding my breath for anything over the weekend
JD
Jenna D's update01 Dec 2023, 19:44
Reviewer Update
Not holding my breath for anything over the weekend
Vox Telecom's replyOfficial
01 Dec 2023, 20:15Good day Jenna Durand,
Your request was escalated.
Thank you
Your request was escalated.
Thank you
Vox Telecom's reply01 Dec 2023, 20:15
Official
Good day Jenna Durand,
Your request was escalated.
Thank you
Your request was escalated.
Thank you
JD
Jenna D's updateReviewer Update
02 Dec 2023, 20:18Over 24 hours and I am still yet to hear from my apparently escalated post. Absolutely shocking!
JD
Jenna D's update02 Dec 2023, 20:18
Reviewer Update
Over 24 hours and I am still yet to hear from my apparently escalated post. Absolutely shocking!
JD
Jenna D's updateReviewer Update
04 Dec 2023, 08:43Still no contact from Vox. I have now been sitting on the phone waiting for someone to take my call for 30 minutes.
In total I have now used over 1h30 of my minutes trying to speak to someone to fix the error thy Vox made.
Absolutely disgusting service!!
In total I have now used over 1h30 of my minutes trying to speak to someone to fix the error thy Vox made.
Absolutely disgusting service!!
JD
Jenna D's update04 Dec 2023, 08:43
Reviewer Update
Still no contact from Vox. I have now been sitting on the phone waiting for someone to take my call for 30 minutes.
In total I have now used over 1h30 of my minutes trying to speak to someone to fix the error thy Vox made.
Absolutely disgusting service!!
In total I have now used over 1h30 of my minutes trying to speak to someone to fix the error thy Vox made.
Absolutely disgusting service!!
Vox Telecom's replyOfficial
04 Dec 2023, 09:43Hi Jenna,
Kindly note that your matter is being worked on internally, the projects team will be in contact with you soonest to provide an update.
Kind regards,
Vox
Kindly note that your matter is being worked on internally, the projects team will be in contact with you soonest to provide an update.
Kind regards,
Vox
Vox Telecom's reply04 Dec 2023, 09:43
Official
Hi Jenna,
Kindly note that your matter is being worked on internally, the projects team will be in contact with you soonest to provide an update.
Kind regards,
Vox
Kindly note that your matter is being worked on internally, the projects team will be in contact with you soonest to provide an update.
Kind regards,
Vox
JD
Jenna D's updateReviewer Update
04 Dec 2023, 15:41Still no internet, and still nobody has called me back!!!!!!
JD
Jenna D's update04 Dec 2023, 15:41
Reviewer Update
Still no internet, and still nobody has called me back!!!!!!
Vox Telecom's replyOfficial
04 Dec 2023, 16:04Good day Jenna,
We have sent a follow up request to the projects team and trust you will be in contact with soonest.
Thank you.
We have sent a follow up request to the projects team and trust you will be in contact with soonest.
Thank you.
Vox Telecom's reply04 Dec 2023, 16:04
Official
Good day Jenna,
We have sent a follow up request to the projects team and trust you will be in contact with soonest.
Thank you.
We have sent a follow up request to the projects team and trust you will be in contact with soonest.
Thank you.
JD
Jenna D's updateReviewer Update
04 Dec 2023, 16:06Amazing how you can respond on here, but can’t get a manager to call me after numerous requests!
JD
Jenna D's update04 Dec 2023, 16:06
Reviewer Update
Amazing how you can respond on here, but can’t get a manager to call me after numerous requests!