LM
Lungelo M

1 reviews | Active since May 2023

14 Nov 2023, 14:43

Poor service

Hi everyone. My name is Lungelo I'm a new customer to vox. I've had nothing but no internet. I regret canceling my previous service provider cause I've just been spending my money on data and airtime calling Vox since the 13th of October. I've logged so manyyyy tickets the last one was for today (VOX***9: Re: Onsite Call-out job appointment confirmation, reference no: VOX***6-T1-3)

Where a technician was supposed to come and resolve my issue. No phone call, no email.

Absolute nightmare in a house where everything uses Wi-Fi. All my meeting, and school home works done by mobile data. My 2 year old and her Cocomelon mobile data..

I'm really not one to complain. But there's Zero service delivery at all.

0
Replies (2)
Vox Telecom
Vox Telecom's reply14 Nov 2023, 15:12
Official
Good day,  Lungelo M 

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply17 Nov 2023, 11:00
Official
Good day,  Lungelo 
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vodacom restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox