PG
Priscilla G

1 reviews | Active since Aug 2023

01 Jul 2024, 10:15

Poor Service

Poor Service I am very disappointed with VOX Telecom fiber home. I am working from home and now struggling to connect. I have to buy data whilst I am paying them in advance every month. Vox is not communicating with customers but expects customers to call them in their Customer Care number which you'll have to wait for 30 minutes before they answer your call. I would not recommend any person to use it. This is affecting my job as I work from home. This is unacceptable and won't be tolerated as we are paying in advance. You are quick to debit out accounts for nonsense service, and poor service.

Please VOX Telecom try to improve your service and communicate with your customers on your network disruptions because you are failing them and will also lose them.

Priscilla Genge

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 Jul 2024, 10:32
Official
Good day, Priscilla G 
 
 Thank you for your review

Vox Update: 
Frogfoot Fibre Services FTTH. Johannesburg - Soweto - Protea Glen. 
Some customers may experience problems with no connectivity.
 Frogfoot engineers are onsite attending to the fault.
 Further feedback to follow.

Regards 
Vox
PG
Priscilla G's update01 Jul 2024, 12:04
Reviewer Update
Thank you for responding however the technicians have been working on this since last week. Please give us value for the money that we are paying. Am not happy because this is affecting my work-home lifestyle. Please resolve this very urgently.