Poor service

I am so degusted by the service I received from Vox. I moved premises and my order for my new router was suppose to be delivered 3 weeks ago. The sales person who did my cancellation messed up the whole order. I phone them only to be directed to their technical department which is also useless. I got hold of someone this morning in the sales department which name is Jonathan that told me that my old router must be reconfigure until I get my new router. He said that the delivery will be escalated. I went onto their whatsapp chat to log the query and then get told that it is not possible to use the old router. I must wait for the new router which should have been delivered 3 weeks ago. I have 3 kids that is going to drive me insane this weekend. I paid my account and now I don't have connectivity because of *********** people that just want sales. I want my router delivered today still. I have not happy with their service. They make their service to be so great standing on stops advertising just to get sales.