SP
Simone P
1 reviews | Active since Jan 2020
05 Dec 2023, 14:38
POOR SERVICE
POOR SERVICE! We have had no internet connection since yesterday 17:30, we called to log a call got a ref number. Logged another call this morning. Got an SMS saying a technician will be out to us at 13:00 it is 14:30 and no one has called. I have called VOX 3 times and AK=LL i get is we will send Vuma a message, no first call resolution, no call back, NOTHING. I am told that I must call Vuma and ask what is happening. I pay you guys EVERY month yet this is the service I get.
The consultants have no call centre 1 on 1 concepts.
I sent an email copying 5 email addresses, NO RESPONSE.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Dec 2023, 15:20 Good day, Simone P .
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to provide feedback.
Kind Regards,
Vox
Vox Telecom's reply05 Dec 2023, 15:20
Official
Good day, Simone P .
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to provide feedback.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Dec 2023, 11:12Good day, Simone P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2023, 11:12
Official
Good day, Simone P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox