Poor Service

My line speed has been downgraded to 10mbps/5mbps for some reason since yesterday (24 February 2021). I am actually paying for 100mbps/50mbps. I am forever having issues with Vox. Here a a few i have had since i signed up in November 2020:

November 2020 - I had no internet for about 4 days into early December

February 2020 - I requested a line upgrade to 100mbps/50mbps. The upgrade was done but I was only getting 20mbps/50mbps. I had to phone vox a few times and the issue was only resolved after a few days

February 2020 - I had no internet last week for 4 days. when i enquired with vox i was told that it was a configuration issue.

February 2020 (current issue) - I am only getting 10mbps/5mbps but i am paying for 100mbps/50mbpsThis has been very frustrating and each time I have no service I have to spend my own money to buy prepaid data to tie me over. When i enquire about this i get the book thrown at me about no SLA in place. NO SLA DOES NOT MEAN I MUST HAVE NO INTERNET EVERY SECOND WEEK!!!