Poor Service

Rustmo1 is a client of Vox Telecom and our satellite system on our site in Rustenburg went down on 8 January 2022 (which was a Saturday) we were told we would get assistance on 10 January 2022 (which was a Monday) and we were told that our Modem will be delivered but hasn't been delivered until today 19 January 2022 which is causing a great inconvenience to our company. Very poor service. Also gave us the run around where we needed to do constant follow-ups through emails and calls with different information from all consultants