LS
Leigh-ann Smith

1 reviews | Active since Jun 2013

29 Oct 2025, 15:22

Poor service

I have had the most unpleasant experience with this company. I have 100mbs line from.Vox Fibre. For the past 3 months inhave logged call after call and technical put to my house that they might as well move thats how often they are here.

And yet each time the leave my call is closed and issue persists. Slow or no internet connection. They last call-out on Monday 29 oct, the technician couldn't configure the router at and he confirm the line is irratic. Promised to be yesterday, but no luck and of course on calling this morning....the ticket is yet again closed with no resolution

Donihave any legal recourse here. They dont hesitate to run my debit order for the full service burning get nothing in return for the exorbitant cost.

If you looking at service provider. Steer clear of this lot. They take your money, and leave you hanging literally

0
Replies (1)
Vox Telecom
Vox Telecom's reply29 Oct 2025, 15:31
Official
Good day Leigh-anne,

Thank you for your review.

Kindly note the details of your complaint has been escalated to the technical team, and an agent will be in contact with you as soon as possible