1 reviews | Active since Sept 2022
Poor Service
Recently taken up a wifi router deal with the Vox group but to my surprise once the device has been sold you then see the service levels. Poor service, I'm literally begging for call back even calling in but not getting no assistance and to top it off they ensured paper work was sorted onetime to do a debit order on the 1st yet the customer doesn't even have the device.
Calling the contact center sending mails still no feedback or response , I don't want the item I want the amount debited from my bank account put back and you'll continue to keep the device on you'll premises. I don't want the device anymore I have already experienced a bad service level and I'm surely not gonna be liable for the cancelation fee.
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
We have received the request to cancel the order and the cancellation request has been actioned accordingly without penalty fees.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We thank you for your time in voicing your concerns , the poor service complaint has been addressed by the Management team.
We have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
We have received the request to cancel the order and the cancellation request has been actioned accordingly without penalty fees.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox