Poor Service

Item: Vox Telecom
Rating: 1
Author: Werner J

It is 4.5 days ago I lodge a problem (internet not working) with Vox, till to date they have not yet address my problem. Everyday we contact Vox, and if we are luck to not be no 12 in the ques and we can speak to a consult, the consult transfer us to who ever, music play and then the call "drop". Do Vox ever help their customers.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

22 Apr 2024, 16:22

Good day Werner,

Thank you for your review.

Kindly note that we have escalated the details of your review, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's reply22 Apr 2024, 16:22

Official

Good day Werner,

Thank you for your review.

Kindly note that we have escalated the details of your review, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's replyOfficial

24 Apr 2024, 13:55

Good day Werner,

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply24 Apr 2024, 13:55

Official