Poor Service

I have been in contact with VOX already for at least a week. My signal at home; a standard 3 bedroom home has lost connectivity overnight. I called in and the consultant says try this and that. On one day I spoke to different consultants and it is a matter of trial and error. They booked an onsite inspection punctually. The gentleman was very Helpful, Tshoane. However he could not fix the problem. By his own admission, the network should not be so bad in the environment. So it is not like I'm trying to get internet in my house and looking for connection at the shops around the corner.

I called in to speak to a manager of even the CEO; but you cannot get past a consultant on the support line.

in this time of work from home and study from home; i am stranded forcing me to go into the office.

The system worked for years and now suddenly a problem.

i cannot get a simple solution or explanation from VOX.

i am writing here hoping to get a response from somebody in management.