Poor service

Item: Vox Telecom
Rating: 1
Author: Mmakgotso M

The wifi was installed in november,and it worked perfectly,the begining of december it was down,i have spent the whole of december without wifi,they promised to sort it out and now is january 2023 and its not working,yet the debit order went through, their service is very poor,and worse they dont communicate at all. They keep u in the dark

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

04 Jan 2023, 13:26

Good day Mmakgotso M Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,

Vox

Vox Telecom's reply04 Jan 2023, 13:26

Official

Vox Telecom's replyOfficial

05 Jan 2023, 16:39

Good day, Mmakgotso M

Thank you for your patience.

Kindly note that we have received confirmation that your line has been restored.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply05 Jan 2023, 16:39

Official