NA
Ndlhovu A
1 reviews | Active since Mar 2018
27 Nov 2023, 13:42
Poor service.
Hi.
Protea glen ext 12.
I have been trying to get this installed since 24 October until now ( 27 November) nothing happened. The installation department keeps on moving the appointment. Firstly it was 06 November then they moved to 29 November then 05 December, today they called and say they are fully booked they moved it to 07 December.
I am now opting for other opting. I have never experienced such poor service in my life. Government departments are way better.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Nov 2023, 13:48Good day, Ndlhovu A
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2023, 13:48
Official
Good day, Ndlhovu A
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
NA
Ndlhovu A's updateReviewer Update
27 Nov 2023, 16:30From 24 October till today. Worse part they keep on changing installation date. Last date given so far is 07 December. Which I am sure they will change.
I need alternative service provider honestly. You are not relayable
I need alternative service provider honestly. You are not relayable
NA
Ndlhovu A's update27 Nov 2023, 16:30
Reviewer Update
From 24 October till today. Worse part they keep on changing installation date. Last date given so far is 07 December. Which I am sure they will change.
I need alternative service provider honestly. You are not relayable
I need alternative service provider honestly. You are not relayable
Vox Telecom's replyOfficial
27 Nov 2023, 17:12Good day, Ndlhovu A
Thank you for your review.
Kindly note that we will keep you updated on the progres,
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we will keep you updated on the progres,
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2023, 17:12
Official
Good day, Ndlhovu A
Thank you for your review.
Kindly note that we will keep you updated on the progres,
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we will keep you updated on the progres,
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Dec 2023, 12:27Good day, Ndlhovu
Thank you for your patience while this matter was being attended to.
Kindly note that we have received confirmation that the link has been activated, and the router has been installed.
The credit request will be attended to by our Accounts team once the account billing has started.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being attended to.
Kindly note that we have received confirmation that the link has been activated, and the router has been installed.
The credit request will be attended to by our Accounts team once the account billing has started.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2023, 12:27
Official
Good day, Ndlhovu
Thank you for your patience while this matter was being attended to.
Kindly note that we have received confirmation that the link has been activated, and the router has been installed.
The credit request will be attended to by our Accounts team once the account billing has started.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being attended to.
Kindly note that we have received confirmation that the link has been activated, and the router has been installed.
The credit request will be attended to by our Accounts team once the account billing has started.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox