Poor Service

Probably the most shocking service I have received or rather not received in South Africa. I moved into a new apartment late in December and Vumatel asked me which service provider I wanted for my fibre. I just said Vox because they are the ones I could think of at the time. Some guy came to install the fibre and he told us that there is a box unit missing which Vumatel must install. Fair and fine...he logged this with Vumatel. Nothin happened for over a month until I started following this up...It has been back and forth with Vox for 2 full months. Nobody can just log this with Vumatel to get it done, they all tell me of what the system says but cannot do it. they say they will phone back and they don't. Yesterday some called Mondi said she would call me back and she ddnt't. I tried calling her and left messages today and still no response. This is the type of service I have been getting from Vox for 3 months and I strongly would recommend that you look elsewhere because Vox service is very poor.