MC
Marius C
1 reviews | Active since Nov 2021
15 Nov 2022, 21:23
Poor service
Upgrade not done, even though it was paid for previous month, and even though a customer service agent has confirmed that the upgrade was done on 19 October 2022, account number is 148073, still waiting for them to install a new rooter to support the new speed of 100mb, currently the line speed is 20mb, please relay this message to your manager on duty and ask him to phone me back on the following number ***, or on my mobile *** tomorrow at 12:45 during my lunch break.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
15 Nov 2022, 21:38Good day , Marius C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2022, 21:38
Official
Good day , Marius C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MC
Marius C's updateReviewer Update
15 Nov 2022, 21:43Thanks for the reply, will wait to hear from them so that the matter can be resolved
MC
Marius C's update15 Nov 2022, 21:43
Reviewer Update
Thanks for the reply, will wait to hear from them so that the matter can be resolved
MC
Marius C's updateReviewer Update
15 Nov 2022, 21:46I also have a screen shot of how the current line speed is, I shall post it on Facebook messenger so that the current department may look into that
MC
Marius C's update15 Nov 2022, 21:46
Reviewer Update
I also have a screen shot of how the current line speed is, I shall post it on Facebook messenger so that the current department may look into that
Vox Telecom's replyOfficial
17 Nov 2022, 10:18Good day ,Marius C
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved and is currently testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved and is currently testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Nov 2022, 10:18
Official
Good day ,Marius C
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved and is currently testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved and is currently testing stable
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox