DB
Donovin B
1 reviews | Active since Dec 2019
15 Jul 2023, 15:47
Poor service
A week ago and every day since I have tried to contact them. After holding 30 min every time with no answer, I disconnected the call. I then sent emails 4 of the and still no responds. All I wanted to know was if my debit or was going of on the 15th been today or can I continue paying directly cash into their account as I have been doing since I opened the contract. My account is all up to date and has never been behind. Extremely poor service. **** is going happen if my service gets cut
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Jul 2023, 16:15Good day Donovin BinedellThank you for your post.Kindly note that the details of your complaint has been sent to the Accounts team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply15 Jul 2023, 16:15
Official
Good day Donovin BinedellThank you for your post.Kindly note that the details of your complaint has been sent to the Accounts team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
DB
Donovin B's updateReviewer Update
15 Jul 2023, 16:16I will await the call.
DB
Donovin B's update15 Jul 2023, 16:16
Reviewer Update
I will await the call.
Vox Telecom's replyOfficial
18 Jul 2023, 10:47Good day, Donovin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2023, 10:47
Official
Good day, Donovin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team has assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox