Poor Service

My contract was cancelled beginning Marc 2023, since then I had no connection to fibre, I made several calls and emails with regard to that, but did not get any feedback, some of my calls were even dropped by the consultants. This month my account was debited where I queried what am I paying for because my service was suspended in March with no connection to fibre line anymore. Still I did not get any feedback just another invoice because I've decided to reverse the debit order. To be honest for the past few weeks I had bad experience with Vox.