Poor service
For the past 5 days there hasn’t been any connectivity in my house; the call centre agents don’t know what’s happening & they could care less. Unfortunately some of us work from home & I need a connection to enable be to be productive & earn a salary. There’s ZERO communication from Vox!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
28 May 2024, 11:25Good day ,Lydia N
Kindly note that the details of your query has been sent to the Support team to assist.
Please note communication sent.
Message | Vox Update: Vumatel GPON Fibre Services FTTH. Johannesburg - Alberton - Leopard's Rest.
Some customers may experience problems with no connectivity.
Vumatel engineers are still attending to the fault.
Regards
Vox
Kindly note that the details of your query has been sent to the Support team to assist.
Please note communication sent.
Message | Vox Update: Vumatel GPON Fibre Services FTTH. Johannesburg - Alberton - Leopard's Rest.
Some customers may experience problems with no connectivity.
Vumatel engineers are still attending to the fault.
Regards
Vox
Vox Telecom's reply28 May 2024, 11:25
Official
Good day ,Lydia N
Kindly note that the details of your query has been sent to the Support team to assist.
Please note communication sent.
Message | Vox Update: Vumatel GPON Fibre Services FTTH. Johannesburg - Alberton - Leopard's Rest.
Some customers may experience problems with no connectivity.
Vumatel engineers are still attending to the fault.
Regards
Vox
Kindly note that the details of your query has been sent to the Support team to assist.
Please note communication sent.
Message | Vox Update: Vumatel GPON Fibre Services FTTH. Johannesburg - Alberton - Leopard's Rest.
Some customers may experience problems with no connectivity.
Vumatel engineers are still attending to the fault.
Regards
Vox
's updateReviewer Update
28 May 2024, 11:51The vumatel engineers have been attending to the fault since Friday so the response is not good enough, I can’t continue giving the same excuse to my bosses.
's update28 May 2024, 11:51
Reviewer Update
The vumatel engineers have been attending to the fault since Friday so the response is not good enough, I can’t continue giving the same excuse to my bosses.
Vox Telecom's replyOfficial
28 May 2024, 12:02Good day ,Lydia N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details, please advise on alternative number ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details, please advise on alternative number ?
Regards
Vox
Vox Telecom's reply28 May 2024, 12:02
Official
Good day ,Lydia N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details, please advise on alternative number ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details, please advise on alternative number ?
Regards
Vox
's updateReviewer Update
28 May 2024, 20:15Issue finally resolved after speaking to more than 4 people today!
Better communication with your customers will help ease the frustration & training of your agents will be beneficial.
Better communication with your customers will help ease the frustration & training of your agents will be beneficial.
's update28 May 2024, 20:15
Reviewer Update
Issue finally resolved after speaking to more than 4 people today!
Better communication with your customers will help ease the frustration & training of your agents will be beneficial.
Better communication with your customers will help ease the frustration & training of your agents will be beneficial.
Vox Telecom's replyOfficial
30 May 2024, 10:58Good day ,Lydia N
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Vox Mikrotik router were provisioned.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Vox
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Vox Mikrotik router were provisioned.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Vox
Vox Telecom's reply30 May 2024, 10:58
Official
Good day ,Lydia N
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Vox Mikrotik router were provisioned.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Vox
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the Vox Mikrotik router were provisioned.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Vox