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mK
musa K

1 reviews | Active since Nov 2013

03 Feb 2023, 18:55

Poor Service

PLEASE RESTORE MY INTERNET CONNECTION. I'm too drained to be writing an essay!

0
Replies (7)
Vox Telecom
Vox Telecom's reply03 Feb 2023, 21:19
Official
Good day musa,  Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 
Vox
mK
musa K's update04 Feb 2023, 15:51
Reviewer Update
It's been 26 hours now. No update. No connection restored. Yet you are very fast and efficient to send statements and disconnect. As if dealing with loadshedding is not enough, I have to deal with your poor service and no internet on a weekend!!!! Guys can you please do something now
Vox Telecom
Vox Telecom's reply04 Feb 2023, 18:05
Official
Good day musa, 

Thank you for your enquiry.

We have added it to the escalation logged.

Feedback will be provided soonest.

Kind regards 

Vox 
mK
musa K's update05 Feb 2023, 08:34
Reviewer Update
I just woke to no internet still. So this makes it more than 48hrs, is this how you boost your customer service? How am I supposed to recommend you to someone else when you can't manahe to solve my problem? When will my services be restored? Can someone give me feedback or just cancel my services cause I can't be going through this process again!!!! The whole weekend I have had no internet connection
Vox Telecom
Vox Telecom's reply05 Feb 2023, 15:27
Official
 Good day musa,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry.  We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 
Vox 
mK
musa K's update06 Feb 2023, 09:03
Reviewer Update
Vox : VOX***8
Vuma : ISP-***
Vox Telecom
Vox Telecom's reply08 Feb 2023, 09:12
Official
Good day , musa

 Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox