Poor service

This company has no regard for their customers. I requested from them to migrate to a smaller package because I was retrenched from my work. They informed me that they were unable to reduce my line speed because according to them I am already on the smallest package. They then suspended my connection because I paid them an R80.00 short because I forgot the mandatory increase they added to their service fee. I then reached out to them to make an payment arrangement and they've still not contacted me regarding the payment arrangement instead they send me a cancelation letter informing me of there intent to cancel my service our face legal action for a R80,06. No one even bothered to phone me to inform me of the sort fall of R80,06 instead they just cancel the service, no notification at all or an attempt to recover the amount outstanding. I have never missed a payment before. This is the worse company ever and would not recommend anyone to use their service. Maybe this review will not make much of a change to their business practice but I do think that people need to be made aware of their poor business practice.