LP
Liezl P
1 reviews | Active since Jan 2014
16 May 2023, 17:51
Poor Service!
Without fibre internet for over a week and still counting! We called numerous times to fix connectivity. They stated a technician would be dispatched within 72 business hours, that was a seven days ago. Further more they requested that we provide proof that there is no connection with sending photo's. Unbelievable!!! FIX THE PROBLEM by sending someone out! EXTREMELY POOR SERVICE for a paying customer. Over a week's worth of payment for services we didn't even use and still not using!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 May 2023, 18:37Good day, Liezl
We have received your complaint.
Unfortunately the details you've provided are not available to locate on our system.
We've unboxed you a request for the correct details of the account holder.
Thank you in advance
We have received your complaint.
Unfortunately the details you've provided are not available to locate on our system.
We've unboxed you a request for the correct details of the account holder.
Thank you in advance
Vox Telecom's reply16 May 2023, 18:37
Official
Good day, Liezl
We have received your complaint.
Unfortunately the details you've provided are not available to locate on our system.
We've unboxed you a request for the correct details of the account holder.
Thank you in advance
We have received your complaint.
Unfortunately the details you've provided are not available to locate on our system.
We've unboxed you a request for the correct details of the account holder.
Thank you in advance
LP
Liezl P's updateReviewer Update
17 May 2023, 09:48Good day
The account is in my husband’s name.
Your supplier Vuma, instead of sending out a technician is asking us to send pictures, like they don’t believe us that its off.
Below are the reference numbers from Vox and Vuma
VOX***5
ISP-***
The account is in my husband’s name.
Your supplier Vuma, instead of sending out a technician is asking us to send pictures, like they don’t believe us that its off.
Below are the reference numbers from Vox and Vuma
VOX***5
ISP-***
LP
Liezl P's update17 May 2023, 09:48
Reviewer Update
Good day
The account is in my husband’s name.
Your supplier Vuma, instead of sending out a technician is asking us to send pictures, like they don’t believe us that its off.
Below are the reference numbers from Vox and Vuma
VOX***5
ISP-***
The account is in my husband’s name.
Your supplier Vuma, instead of sending out a technician is asking us to send pictures, like they don’t believe us that its off.
Below are the reference numbers from Vox and Vuma
VOX***5
ISP-***
Vox Telecom's replyOfficial
17 May 2023, 10:52Good day,Liezl
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply17 May 2023, 10:52
Official
Good day,Liezl
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 May 2023, 11:35Good day, Liezl
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 May 2023, 11:35
Official
Good day, Liezl
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox