POOR SERVICE

Since January my line has been off. Numerous phone calls and e-mails. Technicians from Vumatel and a new device (which I didn't need) was sent to my premises with no end in sight. On the 11th Jan I sent an e-mail to them to cancel the services (which didn't happen). Then the 18th Jan I received and accepted a new contract as they said that is what I needed to do but still no internet. Beginning of Feb Vumatel kept on calling me to come and do the installation but I requested them to put it on hold until further notice. I spoke to one of the account managers on the 20th January (their calls are recorded) and she promised to arrange for collection of the new device which they sent. Then the second week in February I was surprised to find out that my services has miraculously been re-instated without Vumatel coming to do the installation. On the 21 February while I was still working my lines where suspended again due to non payment (I paid end January an amount towards a cancelation fee which I had an agreement with them to do). Now afer many e-mails, phone calls and R6483.00 later the line was cancelled effective only 1st April with all these extra charges and I am liable for this amount. I have been charged 2x cancelation fees of R2732.77 plus debit order rejection fees (which I cancelled as per the instruction from the account manager who was supposed to arrange collection of the devices) and interest on the arrears amount and I am to return their devices at my own expense. Vox is quick to cancel your subscription if payment are not made on time but when it comes to their service it is really bad. I will not refer anyone to deal with them as they are quick to add on extra charges but slow to respond.