MC
Marinus C
1 reviews | Active since Jun 2021
28 Aug 2023, 13:13
poor service
no wifi for two days, when you log a complaint with help@vox you only get a ticket number back. No feedback on what is wrong or when it will be restored
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Aug 2023, 13:41Good day, Marinus C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Aug 2023, 13:41
Official
Good day, Marinus C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Aug 2023, 09:21Good day, Marinus C
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Vumatel GPON NWI-18386
Customers experienced problems with no connectivity , Fault was connected to a fibre break.
Connection has restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Vumatel GPON NWI-18386
Customers experienced problems with no connectivity , Fault was connected to a fibre break.
Connection has restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Aug 2023, 09:21
Official
Good day, Marinus C
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Vumatel GPON NWI-18386
Customers experienced problems with no connectivity , Fault was connected to a fibre break.
Connection has restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Vumatel GPON NWI-18386
Customers experienced problems with no connectivity , Fault was connected to a fibre break.
Connection has restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox