PI
Pedro I

1 reviews | Active since May 2024

07 Jun 2024, 08:38

Poor Service.

This is the worst service I ever had from Vox Telecom is not even worth 1star, my internet has been disconnected now this entire week. I contact their chat support escalated my query to a Suprevisor VOX***8 they knew my issue needed to be dealt with a technician they kept trouble shooting and sending me notifications that my service is back online. I’m spending R350 a day on data. I have had if there is no technician coming to fix my line today I’m disconnecting vox and I will make you of another service provider. This is really absurd, at the end of the day I’m a paying customer and I’m unhappy with this treatment.

0
Replies (2)
Vox Telecom
Vox Telecom's reply07 Jun 2024, 09:04
Official
Good day, Pedro I

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
 
Vox Telecom
Vox Telecom's reply12 Jun 2024, 10:12
Official
Good day, Pedro
 
 Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox