POOR SERVICE

Dearest Vox, I am a new client and I am truly regretting my decision. My fibre line was installed with Vuma on the 28th August (Saturday). I contacted you on the 30th August (Monday) advising you that the fibre line was not installed correctly. The fibre line is exposed and the wire will get damaged because it is not in a conduit. A called was logged with your technician Niresh. On the 1st September Vox installed the router and on this day I showed your technician that came to my house the problem as well, He too said that he would escalate it. Today being the 6th September I have not heard from you nor Vuma about fixing this problem. Your technician Niresh called me last week for about 3 days and promised to get back to me which he did not. I followed up again on Friday (3/9) and as usual he promised to escalate and get back to me. It is now 12:16 and am still waiting for this call. At what stage will you see an exposed fibre wire as an urgency and put effort into getting Vuma out to sort this issue out. This service is extremely poor and not acceptable at all. It is pass 7 days and the problem is not sorted. Your urgent response will be appreciated.