Poor service

Good day

It's been just over 18 hours since our home fibre line has been off. I called into Vox who said my account was cancelled , I did not approve this and no correspondence was had with me about this so I am disappointed that this actions was taken without my consent. They advised that they would have escalate the matter and will get back to me with feedback. However this has not been the case. Instead I have had to call Vox several times requesting for any update or feedback. Then I was told the issue is not with Vox instead it was with Vumatel and the service was done in my areas. Now I was left confuse as to what the issue is , is my account cancelled or is Vumatel experiencing service issues ? The service is bad and no resolution , no follow ups as promised and customer service agents don’t seem to have any knowledge to issue or give people ETA. Disappointing