SR
Sisanda R
1 reviews | Active since Jul 2023
08 Oct 2024, 15:10
poor service
i reported a problem with my fibre installation, it took them two weeks to call me with regards to my issues. i was promised more than once that a technician would call me but they never did. Then then closed my case without me receiving any help, its been more then a month now and i still have a problem.
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Vox Telecom's replyOfficial
08 Oct 2024, 15:25Good day ,Sisanda
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to assist.
We have created a new ticket on your behalf Ref VOX***4
As per VOX***5 the issue at the time was resolved 27/Sep/2024 19:58:06
Closed: Dear Boniswa
Thank you very much for contacting us.
We have confirmed that the issue with connectivity has been resolved after fault was attended too by the upstream service provider.
Please feel free to contact us should the issue persist.
Your service request has been closed.
Please feel free to contact us at *** or call us on *** if you need any more assistance.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to assist.
We have created a new ticket on your behalf Ref VOX***4
As per VOX***5 the issue at the time was resolved 27/Sep/2024 19:58:06
Closed: Dear Boniswa
Thank you very much for contacting us.
We have confirmed that the issue with connectivity has been resolved after fault was attended too by the upstream service provider.
Please feel free to contact us should the issue persist.
Your service request has been closed.
Please feel free to contact us at *** or call us on *** if you need any more assistance.
Regards
Vox
Vox Telecom's reply08 Oct 2024, 15:25
Official
Good day ,Sisanda
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to assist.
We have created a new ticket on your behalf Ref VOX***4
As per VOX***5 the issue at the time was resolved 27/Sep/2024 19:58:06
Closed: Dear Boniswa
Thank you very much for contacting us.
We have confirmed that the issue with connectivity has been resolved after fault was attended too by the upstream service provider.
Please feel free to contact us should the issue persist.
Your service request has been closed.
Please feel free to contact us at *** or call us on *** if you need any more assistance.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to assist.
We have created a new ticket on your behalf Ref VOX***4
As per VOX***5 the issue at the time was resolved 27/Sep/2024 19:58:06
Closed: Dear Boniswa
Thank you very much for contacting us.
We have confirmed that the issue with connectivity has been resolved after fault was attended too by the upstream service provider.
Please feel free to contact us should the issue persist.
Your service request has been closed.
Please feel free to contact us at *** or call us on *** if you need any more assistance.
Regards
Vox