TV
Tony V

1 reviews | Active since Jun 2012

04 Feb 2023, 12:39

Poor Service!!!

Vox was a top ISP. Unfortunately, service is at an all-time low. I am constantly unable to send email. Ther excuse s always the same bad IP addresses rom Vumatel. Fiber team change the IP and a few days later same problem. Constant Spam problem solution given by Vox is spend more money and move to a hosted platform. The strange thing is that my Gmail account does not receive Spam. Someone changes your MX record, and you stop receiving mail No apologies no steps to prevent this from happening again. STOP MAKING EXCUSES AND STEP UP TOYOUR RESPONSIBILTIES AS A SERVICE PROVIDER!!!

0
Replies (3)
Vox Telecom
Vox Telecom's reply04 Feb 2023, 17:27
Official
Good day Tony, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox
TV
Tony V's update04 Feb 2023, 17:31
Reviewer Update
You said this before, however this is an ongoing issue which never gets resolved!!
Vox Telecom
Vox Telecom's reply04 Feb 2023, 18:08
Official
Good day Tony,

We thank you for your patience and will revert back as soon as we have further feedback.

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox