POOR SERVICE

Such a bad experience with Vox Telecoms. Been a customer for more than 2 years now and they arranged a driver to come and collect the router. Driver claimed no one was at home, yet the driver was not even at my house on the day that Vox arranged with me for collection of the router. Now, Vox deducted R 3000 from my account without my consent. Spoke to numerous consultants at Vox to re-arrange collection and they keep on telling me that they can't because "it is a process'' and I need to courier the router to Vox warehouse. No contact details on Vox warehouse's website in order to courier the router back to Vox. Nobody answers the phones at the callcentre and when they do the consultants are not so eager to help and rude. So please advise what now??????? I need this sorted ASAP.