Poor Service

To whom it may concern

This is appalling service from a service provider who is able to disconnect the line over a R8 outstanding payment. The fact that we have been without Wi-Fi for over 4 days and there is no communication as to what the reason is disappointing. The contact centre is awful and *********** and it is not my job to know whether frogfoot or Vox is accountable for this mess. I am paying for a service and which is not being received and at that I’m expected to have my account up to date.

We have remote jobs and businesses that require connectivity and this downtime is unacceptable for so long. The kids are on holidays and what are they expected to watch and play with if there is no internet. I would like to be compensated for the loss of connectivity as I am resorting to buying data which was not planned for because I’m expecting to have Wi-Fi which I paid for. It is unfortunate that I am unable to change service providers because my area is not provisioned for the Vuma infrastructure and they are cheaper than what I am paying for. This is unacceptable.