Poor service

I recently had fibre I stalled at my residence on the 32 August 2020. I've been in contact with Vox daily to complain as my speed are running far below the 100mbps. In fact it runs below 30mbps. I'm being told this is a Frogfoot issue and they need to address it. On 06 October I was told frogfoot will contact me to have the matter resolved , I still haven't received any phone call from frogfoot and this is poor pathetic customer service. Email are sent from me on a daily basis, vox has been sending technicians out once a week only because I complain daily. When will this matter ever be resolved. Should I ask Vox to remove the connection. Poor service from Vox as well as Frogfoot. Ashwell Williams