PM
Philip M
1 reviews | Active since Jun 2009
11 Apr 2022, 10:52
Poor service
I have taken out a Fibre to Home contract with this company more then a year ago and i have been paying for a 50MB/s up and 50MB/s down speed line however i only received a 25MB/s up and 25MB/s down speed.I have complained but nothing gets done to resolve this issue.When you phone them they put you through from one agent to the another.This is really poor service
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Apr 2022, 11:30 Good day, Philip M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Apr 2022, 11:30
Official
Good day, Philip M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Apr 2022, 11:17Good day, Philip M
Tank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the slow speed issues were resolved by the Network Provider
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Tank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the slow speed issues were resolved by the Network Provider
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply19 Apr 2022, 11:17
Official
Good day, Philip M
Tank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the slow speed issues were resolved by the Network Provider
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Tank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the slow speed issues were resolved by the Network Provider
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox