BM
Brian M
1 reviews | Active since May 2022
09 Jun 2022, 18:24
Poor service
The whole service from Vox is *******. The Kimberley region and the consultant who was helping. Tells me to cancel my service, next moment it will be up in the evening. They are a bunch of lies. They cost my job as I am working from home. They are quick to sign you up and get a deal closed but after that you are all your own. Poor bad and worse service from the whole box team
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Jun 2022, 19:25Good day Brian,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2022, 19:25
Official
Good day Brian,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
BM
Brian M's updateReviewer Update
09 Jun 2022, 22:05I know that nobody will get to me as usual. With vox its a norm
BM
Brian M's update09 Jun 2022, 22:05
Reviewer Update
I know that nobody will get to me as usual. With vox its a norm
Vox Telecom's replyOfficial
20 Jun 2022, 10:32Good day, Brian M
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2022, 10:32
Official
Good day, Brian M
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox