MP
Mpho P
1 reviews | Active since Mar 2025
05 Mar 2025, 09:10
Poor service-***
Good day. I was offline for 2 weeks . Calling them everyday. I ask them to credit me they promised after am back online. From the 4 till 17 February. I send email to account for credit no help .I follow up with them not luck. Not they want to disconnect me without feedback that am asking from them. *** is my account number
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Mar 2025, 09:49Good day, Mpho P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2025, 09:49
Official
Good day, Mpho P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MP
Mpho P's updateReviewer Update
05 Mar 2025, 10:49They told me that they will investigate still waiting for your response till today. Also to be connected I was the one phoning everyone while not responding back to me, why we need to fight using our airtime to call you ? Not am asking the credit I received the call that I must read my contact no credit? While maintenance manager agreed that they will credit me. Now i received disconnected letter.
MP
Mpho P's update05 Mar 2025, 10:49
Reviewer Update
They told me that they will investigate still waiting for your response till today. Also to be connected I was the one phoning everyone while not responding back to me, why we need to fight using our airtime to call you ? Not am asking the credit I received the call that I must read my contact no credit? While maintenance manager agreed that they will credit me. Now i received disconnected letter.
Vox Telecom's replyOfficial
05 Mar 2025, 13:20Good day, Mpho
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Vox Telecom's reply05 Mar 2025, 13:20
Official
Good day, Mpho
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox