LVdB
Leendert Van der Bijl
1 reviews | Active since Apr 2020
01 Nov 2025, 14:00
Poor service
Disgraceful service thus far and I am not even a 'customer' yet. Ordered fibre, installation was scheduled only for the technicians to arrive and work out that they booked the installation under the wrong infrastructure provider. This is after I've spent time on calls with sales to ENSURE that the coverage checks were done properly. Customer service can't resolve the issue and keeps sending you in circles. This is by far the worst ISP experience I've had. Would definitely not recommend.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Nov 2025, 14:29Good day Leendert Van der Bijl ,
.Kindly note that we have escalated your query to our projects team.
An agent will be in contact with you to assist.
Thank you
.Kindly note that we have escalated your query to our projects team.
An agent will be in contact with you to assist.
Thank you
Vox Telecom's reply01 Nov 2025, 14:29
Official
Good day Leendert Van der Bijl ,
.Kindly note that we have escalated your query to our projects team.
An agent will be in contact with you to assist.
Thank you
.Kindly note that we have escalated your query to our projects team.
An agent will be in contact with you to assist.
Thank you
Vox Telecom's replyOfficial
06 Nov 2025, 16:42Good day, Leendert
Thank you for your patience while this matter was being investigated.
We have received feedback from the Sales Management team that she has been in contact with you and assisting with your order query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received feedback from the Sales Management team that she has been in contact with you and assisting with your order query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2025, 16:42
Official
Good day, Leendert
Thank you for your patience while this matter was being investigated.
We have received feedback from the Sales Management team that she has been in contact with you and assisting with your order query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received feedback from the Sales Management team that she has been in contact with you and assisting with your order query.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox